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Hub 3 constantly showing a red light - and network dropping frequently

Jpa-Jpa
Joining in

4 weeks ago

Please can anyone help? A few days ago my hub started showing a solid red light. Now the connection to all the booster pods has failed. And connection to our devices is repeatedly dropping. I can’t get any sense from the messaging service.  

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3 REPLIES 3

jbrennand
Very Insightful Person
Very Insightful Person

4 weeks ago

What Hub model is it (printed on its base sticker) ?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Jpa-Jpa
Joining in
In response to jbrennand

4 weeks ago

Hi, it’s a 3.0

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Gareth_L
Forum Team
Forum Team
In response to Jpa-Jpa

3 weeks ago

Hello Jpa-Jpa.

Thanks for your post. 
Sorry to hear about the issue with your Hub3, losing connection and having the red light.
I can look into this for you.as we will need to arrange an engineers visit to replace the Hub3.

In the meantime, Can you make sure the Hub is well ventilated and away from any direct source of heat.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the logo top right of your screen that would be great. 
Regards     
Gareth_L
 

 

 

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