I have a red light permanently on my hub 3

[bazzauns51]

I have a red light on my hub3 permanently I have tried everything  including a pin restart to no avail. Anyone help,?

[leftwinger]

Same here, no problem with broadband or wireless though. The hub is slightly warm to the touch at the top. Staff on 151 were not very helpful.

[Vikki_M]

Hi bazzauns51

Thank you for your post and welcome back to our community.

We're  sorry to hear you have a permanent red light on the hub 😞

If you have tried the below already, we'll need to replace the hub for you.

I will send you a private message now, please look out for the envelope in the top right of the page and pop back to me when you can. 

• Turn the power switch off on the back of the Hub. 

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

• Then use the power switch to turn the unit back on. The Hub should now operate normally. 
 

[Vikki_M]

Hi leftwinger

Thank you for your post and welcome back to our community.

We're  sorry to hear you have a permanent red light on the hub 😞

If you have tried the below already, we'll need to replace the hub for you.

• Turn the power switch off on the back of the Hub. 

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

• Then use the power switch to turn the unit back on. The Hub should now operate normally. 

I will send you a private message now, please look out for the envelope in the top right of the page and pop back to me when you can.