Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Upgraded to 2gig and see ping time outs and youtube buffering?
anyone else facing similar issues?I've been on XGS for sometime now, had 1000/1000 enquired recently and got 2000/2000 there just feels like something isn't right...I've been playing games LOL for example and I'll just randomly DC from it, never had ...
Unknown Ethernet IPhone device connected
Hello,I have just had the hub 5 installed and added all of my devices one by one and listing all MAC addresses as they are added. All iOS and Android devices have private WiFi address switched off.I had a Quick Look into the admin panel last night an...
Red light on Hub
Over the weekend my Internet Hub has turned from a white light to a red light.I've tried unplugging and restarting Hub but still no joy.
Anyone experiencing router crashing frequently when playing BO6 on PC?
So twice in the last 24 hours my router has crashed and my entire internet has gone down when playing the new call of duty black ops 6, only happens when playing this title through xbox gamepass on pc, the game will freeze for 10 seconds mid match th...
Exposed wire on fixed connection
I accidentally chopped through my outside virgin cable. An engineer came and fixed it, putting on the black connector (below, right). My connection works fine now. However, there is a second wire that he didn't connect up (bottom, left). What is this...
Hub 3 red light
Hub 3 over heating red lightalways dipping signal I’ve done all the unplugging and I have pin reset and still getting red light it’s not near anything nothing covering.ive had it for 5 years I think so about time. can’t get through to anyone. Have do...
Started using the connect app but it’s not helpful. Doesn’t pick up most of the connected devices.
Any ideas why the connect app isn’t showing all the connected devices?
Re: Hub 3 constant red light
Hi, I’ve just joined the community but have been with Virgin for many years. Not sure if I should make a new thread or reply here.I’ve seen a lot of posts about a constant red light on the Hub 3 router. In the last 3-4 months our Hub 3 has had a cons...
Inconsistent service, delayed/late packets or packet loss (BQM, Waveform, Router Logs provided)
Hi.I have been struggling with an issue for months now, and it progressively keeps getting worse. Broadband speeds are fine, I have the 500m package. I do get consistent 500/50mpbs, however playing online games is unbearable, constant rubber-banding ...
Spontaneous reboot of Hub 5?
Been having intermittent loss of broadband for a few weeks now. It just did it again, and the network log is below. The problem starts with a reported "Cable Modem Reboot because of - unknown". This wasn't initiated by me, and we didn't have any p...
