POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Hi,It seems that yet again I'm having issues with my VM Hub 3. It was replaced in the past for connectivity issues/red light issue. It appears to be a recurring theme. I've had some connectivity issues lately, where the connection drops randomly, som...
We’ve recently received a new Hub 3 but it won’t connect with our Wi-Fi Pods (White).I’ve tried everything mentioned on relevant discussion threads here including calling Virgin Media tech support (the automated system runs a WiFi test but does not p...
I’ve recently upgraded my package and since doing this my hub 4 won’t connect to my vm connect app. I’ve followed troubleshooting but still now joy.any idea thanks
Today, when connecting a new device, I needed to broadcast my Wi-Fi's SSID for the new (garbage) device that I was trying to connect. So I logged in to 192.168.0.1 and navigated to Advanced settings > Wireless > Security, only to find that WiFi Netw...
Hi, it s SHALEE OF TEAM MJ FROM VIRGIN MEDIA. Some good news! We ve confirmed your details and just need to speak to you to place your order. Please call me on 0800 052 2101 So I cancelled virigin a few days ago as my price was doubling for a very sm...
I might as well post this here because it's as good a place as any.Recently one of the VM forum staff booked a tech visit to try to resolve an issue I've been having. I was due to be working on the East Coast of the US and the appointment was made fo...
Hi,Since December, my Hub 3.0 crashes every day. Sometimes it recovers / restarts itself, sometimes I have to restart it using the rocker switch on the back. It takes ~10 minutes to get back online each time. I'm not sure how to troubleshoot this...I...
Hi there,I’m having terrible trouble with my wi-if not working properly for some time now. I was promised 3 pods as part of my new package, but I’ve only been sent 2. The Wi-Fi was still really poor, so they have sent me another hub 3. My existing tw...
On Tuesday, I spoke with a VM agent through WhatsApp as I had poor wifi in several rooms in my house. He told me he would book a technician and order the pods after 24 hours due to a "short term connectivity issue". Technician came and went the day a...
Hi, I have converted my house into two flats. Both addresses are registered with Royal Mail - flat 1 and flat 2. I want to install broadband into the upstairs flat (flat 2) but I can't see it in the dropdown menu. Please can you assist me with this?
