Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Resolved! Solid Red light on my Virgin Hub (Broadband)
Hi, I have had a solid red light on my Hub for the last 2/3 weeks, have tried to reset/turn on off and nothing. Coincided with poor broadband at home?
Nothing but issues
Hi there, I joined Virgin over a month or so ago now based on a friend being a field tech down south and getting me a decent deal compared to my other provider. On week 1 I suffered a total loss of service which was rectified after about 6 days and t...
Resolved! Hub 3 Red Light & no Ethernet
Hi I have a Hub 3 in Router mode. Red light persistently showing. Have a Wi-Fi signal but no Ethernet, which is a problem as I rely on Ethernet heavily for work. I have gone through all the fix and troubleshooting procedures recommended by Virgin mul...
Resolved! Damaged Router
Hi, Quick Question, My mum has came to the end of her contract with virgin and was cleaning the router and cables in preparation and put it on top of the cooker when it was on and burnt the bottom of the router! I’m just wondering how much it’s gonna...
Intermittent broadband issues
I've been having this issue for weeks and no-one is fixing anything. Just after a massive price hike too and no upgrade in my knackered old Hub. Really makes you feel valued as a customer [MOD EDIT: Post split to create own thread]
Cancel engineer
Hi, please can someone help I need to cancel my engineer appointment and the app only allows me to reschedule? I have rescheduled for next week but just want to cancel. please help
Booster needed
Hello,I've just gotten our new virgin media setup but need a booster for the top floor of the house! I can't find anywhere how to get one, help!
SYNC Timing Synchronization failure - Loss of Sync
Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day. Engineer was out today and replaced the Hub 3.0 with a new Hub 3.0, apparently checked cable connections to the ...
Wi-Fi calling
Signal from hub 3 for Wi-Fi calling on iPhone is poor when further than a few feet from hub 3, calls keep dropping in and out. Any suggestions?
Service disruption again
Hi , I hope someone can help. This morning I have woke up to no service. My router is showing all fine. All blue lights (hub2) and flashing yet cannot connect to internet. Checked for issues locally, nothing, tried test online and get the ' unable to...
