Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 52 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Nothing but issues

Hi there, I joined Virgin over a month or so ago now based on a friend being a field tech down south and getting me a decent deal compared to my other provider. On week 1 I suffered a total loss of service which was rectified after about 6 days and t...

Dada93 by Joining in
  • 23 replies
  • 0 kudos

Resolved! Hub 3 Red Light & no Ethernet

Hi I have a Hub 3 in Router mode. Red light persistently showing. Have a Wi-Fi signal but no Ethernet, which is a problem as I rely on Ethernet heavily for work. I have gone through all the fix and troubleshooting procedures recommended by Virgin mul...

Resolved! Damaged Router

Hi, Quick Question, My mum has came to the end of her contract with virgin and was cleaning the router and cables in preparation and put it on top of the cooker when it was on and burnt the bottom of the router! I’m just wondering how much it’s gonna...

Intermittent broadband issues

I've been having this issue for weeks and no-one is fixing anything. Just after a massive price hike too and no upgrade in my knackered old Hub. Really makes you feel valued as a customer      [MOD EDIT: Post split to create own thread]

Loofah by Joining in
  • 3 replies
  • 0 kudos

Cancel engineer

Hi, please can someone help I need to cancel my engineer appointment and the app only allows me to reschedule? I have rescheduled for next week but just want to cancel. please help 

Booster needed

Hello,I've just gotten our new virgin media setup but need a booster for the top floor of the house! I can't find anywhere how to get one, help! 

Mimi4 by Joining in
  • 1 replies
  • 0 kudos

SYNC Timing Synchronization failure - Loss of Sync

Like quite a few other users on the board, I've had issues with massive latency spikes and packet loss, sporadically throughout the day.  Engineer was out today and replaced the Hub 3.0 with a new Hub 3.0, apparently checked cable connections to the ...

Wi-Fi calling

Signal from hub 3 for Wi-Fi calling on iPhone is poor when further than a few feet from hub 3, calls keep dropping in and out. Any suggestions?

Kh11 by Tuning in
  • 3 replies
  • 0 kudos

Service disruption again

Hi , I hope someone can help. This morning I have woke up to no service. My router is showing all fine. All blue lights (hub2) and flashing yet cannot connect to internet. Checked for issues locally, nothing, tried test online and get the ' unable to...

Clarky78 by Tuning in
  • 5 replies
  • 0 kudos