Hub 3.0 rebooting (almost) every day

[ttl256]

Several months ago my Hub 3.0 started rebooting almost every day (I can confirm reboot is happening and not just intermittent reconnect by uptime in UI).

Today it happened twice.

Nothing telling in the logs :(( Signal levels are OK. My single, eh, customization is to have two different names for 2.4 and 5 GHz SSIDs (it's been the case for almost two years without any issues)

How to troubleshoot this? Logs, stats, uptime attached: https://drive.google.com/drive/folders/13yJzXKvnYuB6sykVkV5EgZdy7ZeuMWEz?usp=sharing

[Tudor · Accepted solution]

Downstream power levels are too high and out of spec. There might be an area fault so: 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

VM will not dispatch any technicians while an area fault exists.

If no area faults found:

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[ttl256]

Called customer service today, they are going to replace my hub - support guy could not even see it online during the call. Thank you!

[Vikki_M]

Hi ttl256,

Thanks for your post and welcome to our community.

We're sorry to hear about the issues you've had with the hub.

Please do let us know if the new hub resolves these issues.

If you need any further support, please pop back to us and we'd be happy to help.