I informed Virgin Media over two weeks ago about my house move and have been calling almost every day since. Despite repeated promises of installation and multiple appointment dates, no one has shown up. I work from home, so I’ve had to buy temporary mobile broadband to stay connected, which has been an added inconvenience and expense. It would be far better if they simply told me there were no contractors available and canceled my order so I could switch to another provider, rather than wasting my time waiting every day for nothing. This entire experience has been incredibly frustrating. After being a loyal customer for over 10 years, I’m deeply disappointed by this level of service.
