Great Idea!
We ordered 05 December and promised delivery on 09 December. We received emails from Virgin on the run up to delivery confirming the date (but no address or tracking number) and on the morning of 9th, we received a text from Virgin confirming that the delivery was going to be made. However before 10am, we recived a second text saying that due to circumstances out of their control it wont be delivered and they cannot give us a date that we can expect to receive it.
I called the customer services team last night (9th) and they told me that the kit will 100% be delivered in 48 hours. As we discovered that we do not have a wall socket, I requested a technician to come out on 12th and the customer service agent said okay but if the kit is not delivered then we must cancel the appointment or we will be charged. We never received confirmation of the technician appointment so I'm assuming that wasn't booked as he knows the kit isn't coming.
He guaranteed me in one breath that the kit would arrive and then in the next breath told me I had to cancel the tech appointment if the kit didn't arrive so i am assuming that, like everybody else, my kit isn't arriving in the next few days.
To make matters worse, our home security system (cameras and alarms) are both run on Wifi so Virgin media are now putting my family at risk. I have explained this to them and they do not seem to be taking it very seriously.
Virgin Media need to give customers some kind of update on when they can expect services to be delivered. Even if it is a timeframe customers won't want to hear.
