Packages are on the move from VM's warehouse to Yodel finally. I expect most people will have a delivery attempt by Dec 24th. You will get an email from Yodel in the first instance during early hours, probably saying they will deliver later that day. Yodel themselves have high volume of parcels so its completely possible that Yodel might introduce a delay in some areas too.
That's good to know, thanks for the info. I won't ask how you know, but I trust in your insider knowledge! 🙂
I spoke to the pre-install team again this morning, and they've assured me that the engineer who's coming tomorrow morning will have all the kit to do a tech install for us... but I'll believe it when I see it!
Interestingly, the person on the pre-install team this morning was once again squarely blaming Yodel for the delays, even though the company line now seems to be that VM are admitting responsibility due to an incident in their own warehouse.
![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}
Hi everyone,
There are an ever-increasing number of new threads on this forum talking about the ongoing delivery and installation issues for Virgin services.
Could I suggest that everyone who is experiencing such issues posts in this thread, so we have all the relevant information relating to the situation in one place?
Let's keep it clean, solution-focused and non-defamatory; only factual updates. That way, Virgin will be able to get a clearer idea of how many people are affected, and hopefully they might be encouraged to issue an update to everyone concerned. That'd certainly be much easier (and more transparent) than trying to funnel individuals into DM conversations!
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I spoke to the pre-install team again this morning, and they've assured me that the engineer who's coming tomorrow morning will have all the kit to do a tech install for us... but I'll believe it when I see it!
Interestingly, the person on the pre-install team this morning was once again squarely blaming Yodel for the delays, even though the company line now seems to be that VM are admitting responsibility due to an incident in their own warehouse.
","body@stringLength":"652","rawBody":"That's good to know, thanks for the info. I won't ask how you know, but I trust in your insider knowledge! 🙂
I spoke to the pre-install team again this morning, and they've assured me that the engineer who's coming tomorrow morning will have all the kit to do a tech install for us... but I'll believe it when I see it!
Interestingly, the person on the pre-install team this morning was once again squarely blaming Yodel for the delays, even though the company line now seems to be that VM are admitting responsibility due to an incident in their own warehouse.
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I expect most people will have a delivery attempt by Dec 24th. You will get an email from Yodel in the first instance during early hours, probably saying they will deliver later that day. Yodel themselves have high volume of parcels so its completely possible that Yodel might introduce a delay in some areas too.
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