Good idea, I like many others on here was due a QuickStart delivery (07/12/24) but this has still not been received
Called and was given a tracking number saying the router had been despatched, Yodel had the package and that it would “definitely” be delivered on 07/12/24. Yodel tracking says the package is still with Virgin (which is believable as my other Yodel deliveries last week have sent me email updates, whereas no email update regarding the Virgin package)
Received a message yesterday on my post from Carley (Virgin employee) who asked to confirm if I had received any further communications regarding my delivery. I stated I haven’t and have had no further contact from Carley or anyone from Virgin for that matter
Completely non existent Virgin communication and terrible customer service and like many others on here this seems to be a common theme.
It's absolute pot luck and you will be told completely different things by different Virgin employees - I just had a different support rep promise it would arrive with me today and it's 100% with Yodel (it isn't), and he then passed me to their 'pre-install' team who said it would arrive by the 20th.
They did however confirm the £6.10 per day compensation:
'once the account is active you will get compensation credit by the back end team by calculating the number of service delayed. Rest assure, everything is taken care off and made sure, you will not face any issue with credit or service.'
The fact there is no general announcement about this yet is quite shocking honestly.
