Quick Install issues
Hi, I moved house yesterday and have moved my contract with me. I took the old hub to new address, connected it with the new cables provided but no service. I’ve tried rebooting the hub, pinhole reset, everything. On the app it says that services are not installed yet. Called customer services who took me through a reboot, and then said they’d call back in 30 minutes or so. Waited for that and no call back.
It’s a hub 3, and the green arrow lights just flash, while the other light at the bottom alternates between green and red/orange (red/orange) usually means the internet is connected.
Anyone got any other ideas as to how to get the service/hub working? Other than spending another 2 hours on hold with customer services to get hung up on.
If there was no connection the base light would flash green constantly. It may be a connection issue, but could be related to the hub not being provisioned at the new location. Customer services have to tell their systems the hub has moved to a different network segment or the systems automatically block it when it is detected as not operating on the segment it should be plugged into..
