Hi all, hoping someone can make sense of this.
So I recently returned to Virgin using an old line which worked fine last time I was a customer. I got it connected up and I have internet via the Hub 5 router.
I run my TV and Xbox on a wired connection directly into the router. From the beginning I noticed that the standard ports don’t work, and the only reliable wired connection I could get was via the high speed port on the hub; though now this is being very temperamental also.
The wifi works fine 90% of the time, with the odd outage here and there where a page will fail to load or will take 30-60 seconds. I have Alexa connected to my lights etc too and sometimes I will give Alexa an instruction to turn off the lights, she will say “okay” but then the system can sometimes take minutes before the lights react.
The wired connections seem to link to the hub and disconnect almost instantaneously, flickering between connected and disconnected every few seconds.
It all seems very bizarre. Does anyone have any ideas? Virgins support is near useless as I can’t get in touch with them as their automated system just keeps giving advice on improving my wifi signal.
