My wifi signal (downstairs) has been glitchy for a few weeks and now has given up the ghost. The hub is upstairs (2nd floor) in an old house (~130yrs) that seems to absorb wifi signals, even with a pod coverage was always poor, (four smart bulbs on front door lights have never all paired successfully), and so ground floor in the house is a tech free zone and the first floor is a hit or miss area.
So... I loaded up VM Connect and run a scan with the result that it is "Unable to scan connect pod". The pod had always felt excessively hot and now doesn't, but the front LED is lit up (I've switched it on and off several times but still no joy) so I'm wondering if it's kaput and decide to call 150 for some tech support advice. And that's as far as I get. The closest option I could find on the electronic triage system was 'broadband fault' but selecting this results in a warning that the whole system is going to be temporarily shut down - which is not the tech advice I was looking for. All I needed was to talk to an actual human being and I'm pretty sure my issue could have been sorted quickly, but I couldn't find that option in the list of topics available? So what am I supposed to do now? Suggestions welcome.
