There is a permanent red light on my hub. I have tried all the suggestions - turned it on and off, reset, moved to a cooler spot - all to no effect. Have been unable to talk to an actual person or report this to Virgin and getting VERY frustrated. It seems this is not an uncommon issue yet there is no 'bot' answer. How do I get the technical support I need - probably a replacement hub?
If this is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
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If this is a Hub 3 and the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Welcome to our community forums and sorry to hear you are experiencing a hub red light. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page.
I have the same issue with my Hub3, the red light has been constant for around a month and the hub is hot to touch. I have tried to report this but have had no success.
Welcome back to our community forums and sorry to hear you are having a similar experience with your red light hub. We can understand your concern and we want to best help. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page.
