on 27-05-2024 20:49
How can I order a WiFi pod. I’m a new customer to Virgin Media on a Volt package. Done a scan using Virgin Media Connect app and the download speed comes out as 22 Mbps. Sometimes I lose WiFi completely. The app isn’t giving the option to order the pod. What do I need to do?
Thanks
Answered! Go to Answer
on 28-05-2024 12:30
You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
How to perform the scan and order the wifi pods when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one
on 28-05-2024 12:30
You need to perform a Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. The home scan feature will guide you from room to room to carry out WiFi speed tests. If it finds a potential signal-less spot, it’ll test your broadband speed to the WiFi Hub to make sure there isn’t a problem with your network.
If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection.
How to perform the scan and order the wifi pods when using the Connect app.
If that doesn't work you can call 0800 064 3850 to order the first one