Red light on Virgin Media Hub

[ThatMattCarr]

Someone else here with the now permanent red light. Have reset the hub and tried disconnecting for a bit, but the light’s still red even though the hub doesn’t feel particularly hot if at all. Have also noticed a distinct drop in the WiFi performance the past two weeks. 

[Megan_L]

Hi ThatMattCarr,

Thanks for posting and welcome back to our Community Forums.

Sorry to hear you're getting a red light on your Hub! But thank you for going through all the usual steps we ask you to do 🤗

If it's not hot or has the smell of burning, then it's most likely an LED light fault - Which still needs an engineer to visit in order to replace it as you now won't know if there is an actual problem due to the light.

I'll send you a PM now so we can get this sorted.

Speak soon!

Meg

[Megan_L]

Thanks for chatting with me ThatMattCarr 🤗

I'm glad we managed to get this sorted for you! 

If you need to check, change or cancel your appointment you can do so in your MyVM Account. 

Let us know if you need any further help after the visit!

Meg