POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi all,I'm really having difficulty finding people in similar boats who need to continue to use router mode (due to presence of wifi pods) but want to run a vpn server on their network, accessible from the outside.In my case I have a router with pptp...
Broadband/phone line has been down since 12:30 am Thursday morning. Grateful if mods could investigate as well as give an indication of service restoration please.Thyper
Hello,I similarly need to move my router within the same room so that it sits within an alcove cupboard rather than out on the wall) - how do I go about booking in the appointment (understand there is a £25 charge).Thanks,Andy
We are experiencing pixelation on our to service, any channel we are on, and dropouts on the internet. This has been going on for a while. The Wi-Fi was the worst, so we put the router into modem mode and added a couple of Deco units for Wi-Fi, but I...
I've been experiencing intermittent loss of broadband signal for a few months now. I've put up with it for long enough. The following BQM graphs are from the last 5 days. But I have a couple of months of graphs showing exactly the same thing. My Netw...
Hi,I received an e-mail offering a new Hub 4 at no extra cost. I went ahead and placed an order and saved a copy of the order that said "We've got your order". However I have not received an acknowledgment e-mail and there is nothing showing in my Vi...
Having a nightmare with my connection. It has been intermittent for days now. If tried everything on the "check my connection" Web page. Resets including hard resets via the button seem to work sometimes but not always. I've been playing around with ...
Hub 5 been working as normal since install approx 6mths ago. This evening I noticed internet was down but WiFi was fine.Logged into hub and did a reboot and since then it's been stuck on flashing green which is supposed to indicate hub updating. I ha...
How can I order a WiFi pod. I’m a new customer to Virgin Media on a Volt package. Done a scan using Virgin Media Connect app and the download speed comes out as 22 Mbps. Sometimes I lose WiFi completely. The app isn’t giving the option to order the p...
So I recently swapped to GIG1 and was sent a hub 5 on Tuesday. After setting it up I did a samknows speed test and saw that the router was only receiving anywhere from 30-40 Mbps.After calling virgin media they said to give it time to kick in but it ...
