Virgin DNS servers not resolving correctly - cache

[RJD2]

Having moved the hosting of a website two days ago, I am finding that when trying to visit the page using any devices on my home wifi Virgin Media Broadband network, I get the error: DNS_PROBE_FINISHED_NXDOMAIN

If I change the DNS servers to those of Google or Cloudflare or any other public DNS servers it works perfectly. The Virgin DNS Servers are linking the URL to your cache which points to the old IP address which is no longer valid.

Is there a way to force your cache to update? It has been over 48 hours and I my website is down for any customers using Virgin 😞

[Alex_RM]

Hi RJD2,

Thanks for posting and welcome to our community  😊

Sorry to see you're having some issues with this, are you a residential or business customer?

Is this still an issue since you posted on Friday?

Alex_Rm

[Tudor]

Can take up to 72 hours when an IP of a site is changed.