@Sharpey wrote:
So i upgraded to 1gig and wanted to take advantage of the wifi 6 but VM has refused to send me a Hub 5 saying my Hub 4 is good enough, Hub 4 lacks the 2.5G port to use the full speed im paying for and has no wifi 6 has anyone had any luck getting a new hub?
Were you out of contract before upgrading? If so, threaten to cancel as you are in 14 day cooling off period.
Why should you pay for GIG1 and get inferior equipment when new customers get the HUB5 and VM have said to date that "only GIG1 customers can have the HUB5" (and even other existing customers have managed to get a HUB5 on lower tiers). Quite rightly, if you need the 2.5gbps port (as GIG1 is OVER provisioned and can get 1230mbps if you don't have an old style signal attenuator fitted or have the newer signal equalizer fitted) or you want the AX WIFI 6 capability. Obviously for LAN devices getting over a GIG, you'd need you own router that has 2.5gbps or faster ports, or a compatible switch/hub and you'd use VM's HUB5 in modem mode as it only has 1gbps LAN ports on it except for the one 2.5gbps port.
I wouldn't put up with it, raise a complaint as the first stage as quickly as possible - not sure how far into 14 days cool off.
It's a classic VM "customer service" tactic of delay you until the 14 days cool off has expired then they won't have to do anything.
