Gig1 only hitting 250mbps

[patricksands]

Hello,

I had my gig1 package installed yesterday, was told that i should get anywhere between 400mbps and 700mbps via wifi by my engineer. It has not gone above 250 even when next to the router and frequently im getting performance as low as 40mbps. Any time I contact via livechat they effectively tell me that everything is fine even when i hit an all time low of 6mbps. Failing this I'm told to wait 48 hours as if that will magically do something.

Realistically should I just cancel before I'm locked into £45 for speeds that only sometimes hit a quarter of their advertised rating. I'm aware that I'm not going to see the highest speeds without ethernet but this feels like I've been conned.

[Tudor]

Are you on the 2.4 or 5 GHz band?

[patricksands]

I'm on the 5GHz band.

[jbrennand]

To see what speeds VM re supplying to your Hub you need to check on an ethernet cable connection first - if they are full speed then you can focus on why the wifi speeds are low  - do the below.

____________________________

If you expect >100Mbps then.... Connect a 1GB enabled computer/laptop (check network card is set to 1GB) , with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

Or go into the Hub settings and turn off/disable the wifi and also disconnect all ethernet cables from the Hub, except your one device. This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third
https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321
https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...