Constant network drop outs

[LiamH11]

Hi, 

Past 3 months or so i have been having hourly if not every 30 minutes network drop outs.

I have been through all the steps, resetting, changing adapters, making sure everything is tight and secure.

I have a graph to show my dropped packages, just wondering if anyone can give me a hand

1Gig - Cat6 Ethernet

[LiamH11]

Further information: I had a network drop out at 09:29 and I checked my network log and this logged at the same time of the drop out: 

Tue 02/01/2024 09:29:46	6	US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 02/01/2024 09:29:21	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Please help I just want to play online games on my days off from work

[Adduxi]

You will need to post all the power level stats and the full network log please.   Also run the FULL test on this website and post the result   www.samknows.com/realspeed

As an aside, there seems to be a bit of over utilisation in the evenings on your BQM?

[LiamH11]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-2.000000	38.605377	QAM256	25
1	139000000	3.400002	40.366287	QAM256	1
2	147000000	2.900002	40.946209	QAM256	2
3	155000000	2.599998	40.366287	QAM256	3
4	163000000	2.299999	38.605377	QAM256	4
5	171000000	2.000000	38.983261	QAM256	5
6	179000000	1.799999	38.983261	QAM256	6
7	187000000	1.799999	38.983261	QAM256	7
8	195000000	1.500000	40.366287	QAM256	8
9	203000000	1.299999	38.983261	QAM256	9
10	211000000	1.400002	38.983261	QAM256	10
11	219000000	1.299999	40.946209	QAM256	11
12	227000000	1.200001	38.605377	QAM256	12
13	235000000	1.000000	38.605377	QAM256	13
14	243000000	0.799999	40.366287	QAM256	14
15	251000000	0.500000	38.605377	QAM256	15
16	259000000	0.400002	38.605377	QAM256	16
17	267000000	-0.099998	38.983261	QAM256	17
18	275000000	-0.700001	38.983261	QAM256	18
19	283000000	-1.099998	38.983261	QAM256	19
20	291000000	-1.599998	38.983261	QAM256	20
21	299000000	-1.599998	38.605377	QAM256	21
22	307000000	-1.299999	38.605377	QAM256	22
23	315000000	-1.200001	38.605377	QAM256	23
24	323000000	-1.500000	37.636276	QAM256	24
26	339000000	-2.299999	38.605377	QAM256	26
27	347000000	-2.599998	38.983261	QAM256	27
28	355000000	-3.000000	38.605377	QAM256	28
29	363000000	-3.200001	38.605377	QAM256	29
30	371000000	-3.500000	37.636276	QAM256	30
31	379000000	-3.799999	38.605377	QAM256	31

[LiamH11]

Refresh data

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	47.520599	5120 KSym/sec	64QAM	1
2	23600000	45.020599	5120 KSym/sec	64QAM	5
3	30100000	46.020599	5120 KSym/sec	64QAM	4
4	36600000	46.270599	5120 KSym/sec	64QAM	3
5	43100000	46.770599	5120 KSym/sec	64QAM	2

[LiamH11]

[Steven_L]

Hey LiamH11,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I have attempted to look further into this for you but haven't been able to locate you on our system. I will send over a private message, so that we can pass account security and get the issues looked into from our side.

Kind Regards,

Steven_L

[LiamH11]

Update still experiencing drop outs daily, with this being the most recent network graph 

[LiamH11]

Update still experiencing drop outs daily, with this being the most recent network graph 

[Matthew_ML]

Sorry to hear this LiamH11.

I have taken a look and I can see my colleague has been helping you by PM please do reach out if you need anymore assistance at all.