Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Pod flashing white for over 24 hours
Called virgin 3 times and told them it might be not activated or registered but didn’t get anywhere pod still flashing white now does not even show on virgin connect app
Connect app
Hi allUp to a couple of days ago the vm connect app was working fine but now when trying to log in it responds withSorry. We could not connect you to the server. Please try again.When trying again it responds withWe can't seem to recognise you at the...
Can’t connect to WiFi pod or router
I’ve got a Hub 4 and I’ve just completed a 60 second restore as I can’t connect to the WiFi pod or router.The Connect app won’t work and shows errors connecting and I can’t get to the router on 192.168.0.1 Is the only option to get a Hub 5?
Hub5x
Ill keep this short as I spent the best part of 6 months dealing with you useless lot at Virgin. 1) When is the app going to start working with the Hub5x, can't use the app to control devices etc. This was meant to be made avaliable months ago...Noth...
Issues with Hub 4
I am having an issue with my Hub4; the wifi is intermittently cutting in and out. I have tried rebooting the hub - several times - but, makes no difference. I tried a "60 second reset" but, this has not helped. I have also tried many many times to co...
BB or WiFi won't work on my computer.
I've had this problem for a month or more. Finally got someone on the phone.. They did stuff on their end and it seemed to work but I've not been on the computer much due to a broken shoulder... And it's back to connected but not. No emails or websit...
Hub 5
I can't connect my hub 5 to my vm connect app ,any ideas
Upload speed randomly dips throughout the day
Hello,For the past few months, my upload speed has been fluctuating from its maximum to around 40% of its capacity. This is most impactful during while I am streaming using OBS to YouTube as frame drops occur during this time, though the issue is not...
Resolved! Internet to TV
The WIFI to both my tv has suddenly stopped connecting , all other WIFI connections seem to be fine, any ideas what problem might be?
Hub 3 constant red light of doom
Hello,I've searched these forums and attempted all fixes mentioned to no avail…Once the ambient air temp of our beautiful summer reaches around 19/20 degrees C, our router constantly displays the red light of doom. I have to reset it 3/4 times a day ...
