Who do I speak to about my outstanding credit agreement with Virgin Media for my Mobile Phone?

[EpicEm]

I have been transfered to o2 with both my devices, one handset is paid so just paying a rolling SIM with o2.

However the other is an ipad I took out a contract for in 2020 and I have been paying Virgin £9 a month for in a 48 month contract. I pay o2 for the SIM but who do I speak to about the the device payment?

I can't get anywhere via the phone lines. The WhatsApp messaging service just tells me to ring up.

Other than writing to them how can I speak to someone about this that isn't the following numbers:

Or tell me what to specifically say so they know what I am on about.

03454541111 - Not helpful
03448090202 - O2 - Gave me the number above
03456000789 - Gave me the number above

[enlli]

Hopefully someone will reply here.

Just keep a watch

[Joseph_B]

Hey @EpicEm,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear about your experience trying to sort out your handset plan, it is certainly something we can look into here with you, for me to do so I will need to confirm some information from you via a private message which I will send over to you now.

Joe