Hello,
I've recently renegotiated my Virgin Media contract and gained the use of an O2 sim card.
I'm having trouble linking my VM account to my O2 account to create a Virgin Media O2 ID.
To start the process I followed this link:
I got as far as the two prompts asking for my O2 login details. I was able to get through the other prompts without any problems.
I entered my email address then my O2 password.
Once continue is pressed the site goes back to asking for my email address.
I can't get any further than this. The site seems to be stuck in a loop of asking for my email after my password is entered.
I tried a few days ago with no luck and I'm still having the same issue this morning.
My O2 login credentials are correct; I can successfully log into the account so I don't think that's the issue.
Has anybody had this problem before?
Thanks
