Virgin Media created 3 bills for me and none of them is correct

[boseschuler]

Hi Community,

Is there any chance to be contacted by the complain team? I have an open case (C-060424904) regarding my moving home. 
1) I had M250 package 34 GBP (36.99 after the last increase). Specialist told me to bring my old router to the new home and promised I will be paying the same rate.
2) I received a new router anyway and after contact via chat they promised to send a courier for the old router (silence on their side so far)
3) Meanwhile they created three new bills (moving date 2nd of April)
- previous account March - Your package (19th April-18th May) 36.99 GBP (bill date 28.03, payment date 22.04)
- previous account April - Owed from last bill 36.99 GBP, package changes 57.39 GBP, amount due: credit 20.40, bill date 4th April, payment date 1ST JANUARY
- current account April (because for some reasons they created a new one) - Amount due £73.00

First month's package (2nd April-1st May) £53.00 Your bundle £53.00 Bill date: 4th April, payment date 22nd April
This includes

•  M250 Broadband

•  Discount

Already chatted with the team three times, complaint team also promised me to amend this which I was happy to hear, but none of this changes are visible on my account still. Can someone finally sort it out? In their complaint summary they mentioned that if I don't agree with their "solution" the next step is contacting Ombudsman. 

[Matthew_ML]

Hey boseschuler, thank you for reaching out and a warm welcome to the community and I am sorry to hear this.

I can see you've spoken to the team since this post, did they manage to get this resolved for you? 

[boseschuler]

Hi Matthew, thank you for your warm welcome. I haven't spoken to the team since this post was published. My problem has not been solved yet

[Matthew_ML]

Okay sorry to hear this let me send you a DM,