Forum Discussion

preston46's avatar
preston46
On our wavelength
10 days ago
Solved

Virgin Media web page my account not showing my correct post code

After signing into my virgin media account , its says checking the service status, but doesn't show the correct post code where I live. Tried signing out and back in again and it then shows a completely different past code. Anyone got any ideas as to whats going on? I'm using Microsoft edge on Windows 24h2

 

[Mod - Under investigation. Internally logged]

  • Lisa_CC's avatar
    Lisa_CC
    10 days ago

    Hi there Preston46, we're currently aware that there is an issue with the incorrect postcode showing on the service status page. Sorry for the inconvenience and it's been logged internally and currently under investigation. 

12 Replies

  • Lisa_CC's avatar
    Lisa_CC
    Moderator
    10 days ago

    Hi there Preston46, we're currently aware that there is an issue with the incorrect postcode showing on the service status page. Sorry for the inconvenience and it's been logged internally and currently under investigation. 

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    10 days ago

    Check for local faults on 0800 561 0061

    Edit: that shows the wrong (Kirkcaldy) postcode for me too 

  • Client62's avatar
    Client62
    Alessandro Volta
    10 days ago

    The world of Fragile strikes again and again and again.

  • Papermaker's avatar
    Papermaker
    Tuning in
    10 days ago

    I have exactly the same problem and have just left a tortuous online chat, where I was repeatedly told my account postcode is correct, in the end I couldn't take anymore and searched on here instead. It happens on a web page and on the mobile app.

  • Papermaker's avatar
    Papermaker
    Tuning in
    10 days ago

    The plot thickens, if I click further on it tells me I have an engineer's visit tomorrow, with a booking reference and somebody else's mobile phone number !

    • Cardiffman282's avatar
      Cardiffman282
      Wise owl
      10 days ago

      OMG. I did wonder if a widespread GDPR breach might be at play here. Anyone else seeing other customers' details? 

      Edit : Apart from an ever changing postcode the rest of my details look correct at time of posting. 

      • Papermaker's avatar
        Papermaker
        Tuning in
        10 days ago

        To be fair, part of the mobile number was replaced by asterisks...btw I've now moved form Kircaldy to Wigan

  • zuketech's avatar
    zuketech
    Just joined
    10 days ago

    I have also seen my post code mis reported in my app, I have also been asked if my postcode was correct when i rang the support line. i called twice today and each time it asked me if my postcode matched one that they stated, each of the ones they stated were different and neither were correct

  • preston46's avatar
    preston46
    On our wavelength
    3 days ago

    Mine was corrected after 2 days, changed my password just in case. No repeat this month so far although i have uninstalled the Virgin app from my mobile phone