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Buy contract bt sent last bill

A91
Joining in

on ‎22-10-2023 23:32

just need some help 

Virgin stated they would buy my BT contract once BT had sent their last bill .  Bt have now sent there last bill and I need to know what to do now 

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Megan_L
Forum Team
Forum Team

on ‎23-10-2023 08:18

Hi A91, 

Thanks for posting this on our Community Forums, a warm welcome to you! 

Now that you've received your last bill from BT, you will need to contact them yourself and pay it - The Virgin sales agent would have added a credit onto your Virgin Media account to cover this final bill of your BT contract. 

We can't contact BT or any other provider for you due to GDPR, so we add a credit to cover the money you will pay them, this will come off your first bill(s). 

If you were not sure what the final BT bill amount was at the time of signing up with the sales agent, then please get back in touch with them so they can get it added for you 🙂 They should have left their name with you on the call or in a text/email. 

If you've not got this information and still need to speak with sales about this, then you can also call them on 0800 183 1234. 

Please let us know if you have any more questions.

Thanks,

Megan_L

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