Managing Your Account - Mobile
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Forum Posts

How to order a replacement SIM card

Need to get hold of a replacement sim card? You’ll just need to speak with an advisor so they can get everything set up on the account ready for the new SIM. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. You can ...

Kev_B by Community Manager (Retired)
  • 55849 Views
  • 108 replies
  • 1 kudos

Parked order

Good morning,I placed a new order with virgin mobile, (new customer) I only have broadband and TV with virgin and not mobile.After placing my order the status has gone to parked order.Could someone please look at this for me.Order Ref #10000193617203...

Financial account has soft lock

HiAn account of I manage has a message "Financial account has soft lock" and as I result, I cannot turn on roaming.This is for an iPhone 12 and we have switched on roaming on the phone but cannot alter this in the VM account settings.We are off to Sp...

darenj01 by On our wavelength
  • 348 Views
  • 3 replies
  • 0 kudos

Resolved! How do I register lasting power of attorney?

My elderly father has a Virgin mobile phone. I hold Lasting Power of Attorney and I manage all his financial affairs. How do I send Virgin Media the code that allows them to access the LPA online? Can I email it to VM? In particular I need to notify ...

02 swap over failed

So this morning my phone started the switch over to 02, but im still waiting for it to actually finish, my phone says sim not provisioned for voice, and im on emergency calls only, i was told i could contact 02 for support, but they said they do not ...

kiel367 by Joining in
  • 255 Views
  • 1 replies
  • 0 kudos

O2 migration - New SIM required

Message when tried to make a call today - "Mobile Network Not Available". Contacted Support and finally established  that the  O2 upgrade is in progress and I need a new SIM. I was told this will take 3 - 5 days and until then I will have no service....

BJ46 by Joining in
  • 313 Views
  • 3 replies
  • 0 kudos