Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have a problem with my account being confused with another persons, I have tried to sort this out on the phone 2 or 3 times the other person has also tried but neither of us has managed to get anywhere. The last person i spoke to said i dont know w...
Hi there! I'm currently struggling in accessing my Virgin Broadband account. Unfortunatly i cannot remember my password our my memorable word, and when i try to reset my password the minute i press the link it goes straight to link expired, ive also ...
Have just joined VM Community as customer services have not been much help so far. Not sure if I am posting in the right place but here goes. This is my dilemma, a couple of months ago my grandchildren attempted to watch their own families netflix a...
Virgin Media service & billing6th January 2024I am on an 18 month broadband contract, paying £26/month (promotion discounted £18 from full price). Throughout November the broadband cable in the neighbourhood was damaged and the Quality of Service rec...
On 5th December a contractor working for my local County Council managed to sever my fibre cable whilst relaying a pavement outside my house. Since then I’ve had absolutely no internet, tv or phone services. I have called Virgin Media on an almost da...
I had virgin TV installed a couple of years ago, and a second box was included but I had nowhere to put it at that time. The engineer advised to call when I was ready to have it installed. I've had a garden room built and would like the 2nd box in ...
My intro offer of £18 is going up to £39 later this month. I have therefore decided to move to NOW broadband which is £23 per month. The new contract starts on 24th January. My question is, how do I cancel Virgin and will my stream box work with NOW?
Called in at the Virgin O2 shop and asked about setting up a new account because I could not register a account when it asked for a password it would not accept anything, even they said they have tried and it don't work so how can a customer set up a...
Hi my brown box is damaged outside. We think it maybe storm damage or vandalism. Who do we contact to repair it as The internet is regularly dropping out.
