Damaged brown box

[Issywissywoo2]

Hi my brown box is damaged outside. We think it maybe storm damage or vandalism. Who do we contact to repair it as The internet is regularly dropping out. 

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[Kath_F]

Hi Issywissywoo2, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to see that the external omni box has had better days and is looking a little worse for wear. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to confirm we're booking the visit to the right address. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,