unwanted netflix

[goldenglow]

Have just joined VM Community as  customer services have not been much help so far. Not sure if I am posting in the right place but here goes. This is my dilemma, a couple of months ago my grandchildren attempted to watch their own families netflix account on my tv, a perfectly legitimate thing to do I understand. It seems they ended up signing me up for a new netflix account using their log in and password for Netflix, which I would have thought shouldn't be possible. Or possibly associating their Netflix account with my VM account for payment purposes? I immediately cancelled what they had done but was still charged that month, OK, it's 30 days notice I gather. The next month I was not charged for Netflix so assumed everything was OK. However I have just discovered that the following month and again this month I have been charged for Netflix which of course I have never used. Customer services say they cannot help as I have to contact Netflix which I have tried to do but cannot as I don't have an account with them. When looking at the Netflix app on my TV it shows my sons profile and a childrens profile which are the profiles he has set up on their account. He has logged into his account and he is stiil paying every month as normal and their is no reference anywhere to me or Virgin Media. Any suggestions as to where I go from here?

[Arissa_H]

Hi Goldenglow 👋🏼.

Thank you for posting and welcoming you with big virtual arms to our community forum 🤗.

Sorry to see you are having issues with your Netflix ☹.

What have our team advised regarding this?

What happens when you click this 👉🏼 link to cancel your Netflix account.

This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account.

Did they make you a brands new Netflix account? Or sign in their one?

Let us know, we want to help. 

[goldenglow]

Hi Ari, thanks for taking an interest in my problem. In answer to your questions firstly your VM team advised me that they had done what they could to cancel my Netflix (without specifying what that was) but I still had to contact Netflix myself. When I click the link you provided I end up at the sign in page for Netflix which of course I cannot do as I don't have a Netflix accouint. When you ask "Did they make you a brands new Netflix account? Or sign in their one?" I assume you are asking what exactly did my Grandchildren do. Well, I'm assuming they signed into their one because when I open the Netflix app on my TV it shows two profiles, one is my sons (my grandchildrens father) and one is called "children". These are profiles created by him in his Netflix account. He is not a VM customer and pays his Netflix bill directly to Netflix and as I say, he has checked his account can see that he has been paying every month as normal and there is no reference to me or to VM. Perhaps I should also make it clear that my son and grandchildren do not live with me so we are not the same household. 

[goldenglow]

Hi Arissa, I don't think you quite understand, my package is fine except I seem to have ended up paying £15.99 a month to Virgin Media for a Netflix subscription which does not seem to be mine and  I do not want.

[Arissa_H]

Thank you for confirming Goldenglow, I can have a look for you and further investigate to see what is going on with your Netflix 🧐.

Please watch out for the envelope ✉.

[goldenglow]

Thank you Arissa