Red light on hub

[tess09]

The red light on hub is on all the time . I have tried rebooting but still the same . It is not in sunlight and appears to be working ok as no issues were found when tested. Is there anyway I can speak to a person ?. I phoned 150 and was told a link would be sent to my mobile but I don't have a smart phone so can't click the link if it had come through to my very basic mobile. 

I am worried that the hub is overheating and could cause a fire.

[Lee_R]

Hi @JollyJack8 thanks for getting back to us.

I can see that John has indeed sent a private message. You should be able to find this in your inbox in the top right of your screen.  Please do get back to me if you've not received it and I will re-send from myself.  

Regards

Lee_R

[Cuthbert8166]

How do I get anyone from Virgin Media to help

[Kath_F]

Hi Cuthbert8166, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about. 

If it's not then please follow the below steps: 

• ➡ Turn the power switch off on the back of the Hub.
• ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.

Thanks, 

[WendyR1]

Hi , apologies, new at using forum so unsure if raising query in the best way. 

I too have a red light on my hub. There's plenty ventilation and I am connected to wifi fine, just worried about the pissible overheating issue occurring. Can you help?

[Steven_L]

Hello WendyR1,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your router. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome WendyR1 and if you get the chance, please let us know how the visit goes 👍

Kind Regards,

Steven_L

[Steven_L]

Thanks for coming back to let us know, WendyR1. I'm glad to hear that this has now been resolved and yes that really is strange that the hub has corrected itself. 

Please get in touch if you have any further issues. 

Kind Regards,

Steven_L