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Forum Posts

Complaints resolution

I have raised two complaints. The first one I'd class as rather minor, I was just seeking to actually why my equipment believes was moved 3 times. The phone call I received to resolve this complaint, was appalling. He was very aggressive, argumentati...

Anonymous by Not applicable
  • 113 Views
  • 1 replies
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Old equipment

I've recently moved houses and the previous owner has left the wifi router (hub 3.0) and a virgin TV box, I've already set up a new WiFi account with new router and am wondering whether if I can return the unused equipment as believe is still working...

renew my contract

I have tried to renew my package for another 18 months with a upgrade to 1gb,received order reference number at install date of 7th April, but still nothing.tried to check my order status but keep getting the oops message.is their another avenue to c...

dixxy30 by Joining in
  • 147 Views
  • 0 replies
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Retensions team and new offers any help ?

Looks for account help I've cancelled my virgin account as the agents I've spoken to are very little help and price increase making my account go from £39 to £43 was bad enough to then receieve email next will be £93 as end of deal  Rang and cancelle...

Reset password not working

I am trying to help my mother in law change her password so she can review her package. She is paying way too much. Every-time she tries to reset her password, no matter what combination of letters and length. The length say invalid and you cannot co...

rbetts100 by On our wavelength
  • 130 Views
  • 2 replies
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Cancelling and adding package

Hi,So basically my wife and I are moving to live with my elderly parents. We have virign media (wifi and large tv package) in our current home. Whilst my parents have virgin media (wifi and small tv package).So basically, do we know how difficult/cha...

Cancelling Paper Bills

Two times I have asked virginmedia to stop sending me paper bills and charging me £1.75, but the paper bills keep coming and I keep getting billed. Why isn't it simple?My account is set up to receive ebilling.I'd like these paper bills to stop and re...

Cancellation - not received confirmation

Hi, I recently cancelled my virgin media services on 10th April. Should I receive a confirmation email because I haven't had one yet. I have the transcript of the conversation because I used online chat. All the termination dates and return of equipm...

DannyMag by Joining in
  • 135 Views
  • 1 replies
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