Pinned DiscussionsVirgin Media O2 ID Queries Good Morning Everyone, Just to advise, everyone should be able to access their VM account or go through the single sign-on registration process [if they have been presented with that page], as acce...
Recent DiscussionsAccount Number Hi, I have recently joined Virgin Media when moving into my new house however am unable to access areas such as My Virgin Media because I was never sent my account number via email or in a physical ...SolvedVirgin not picking up a new build address but picks it up on the business page I had been with virgin from 2011 to 2024 when we eventually moved into our new build house. The virgin boxes and everything are already installed in this property, however when I wanted to switc...Closed my account but virgin not available at my new address Hi, I have recently moved house and wanted to take virgin with me, but this isn't possible. So, I have closed my account Oct 10th and had to send proof of my new address to have the early cancellat...Pre pay return package not received. We’ve recently left virgin and despite saying they will send a prepay package to return kit nothing has been sent. Has anyone else had this? Where do we send it I don’t want to get charged but I have...Netflix Hacked I’ve recently had my Netflix account hacked and tried to get it sorted with Virgin Customer Services as I paid the bill through Virginmedia. This was a nightmare so I’ve told them to just cancel the...Can not log into VM/O2 account For nearly two months (since 26th August) my 81 year old mother's VirginMedia/O2 account has been locked following fraudulent activity on her O2 mobile (cloning, we suspect). While the O2 mobile par...Help !! Going back to August when I renewed my contract online and then had a bill which should have been £40 it was triple that!! After numerous phone calls and what seemed like weeks of back and fore with...(no subject) I am having the same issue and virgin media is trying to charge me £300 to cancel my contract, i am being evicted and will be homeless so i got no other property, this is disgusting Been waiting over a month for my 360 package So I decided to upgrade all of my package a bit over a month ago. I got the remote control through my letterbox within a week of this but a month later I still have not received my box and router. I ...Contract Renewal Continued Problems Good Morning. I decided for the 2nd time to renew my contract online as i am already out of contract. Once again, after being sent the contract agreement emails and documents, Virgin Media have not...
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