Managing Your Account - Cable - Page 67

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Email about contract

I have received an email saying I am out of contract. When I spoke to the team about cancelling they informed me it would be a £65 early termination fee and to ignore the email. I am looking to leave - can anyone from the forum team help?

Resolved! Plastic brown box housing cables outside house broken

Morning,The plastic brown box which houses the cables on the outside wall of the house has obviously come loose at some point and the outer cover is missing leaving all the cables exposed.Can a replacement be sent or does an engineer have to come and...

Dad left household but WiFi contract in his name?

Without going too much into detail, we have lost contact with our dad and are unable to reach him in regards to the Virgin Media bill. The contract is in his name and the account is under his email.Has anyone been through similar and if so, what did ...

Virgin Media - please honour my contract amount

Last year I added Sky Sports and a second Tivo box to my contract. I have cancer and felt they may make it easier for me in the fullness of time. A contract amount was agreed, but since July 2023 Virgin have not once debited me with the correct amoun...

More Symmetric Speed add-on woes

Adding symmetric upload to my Gig1 package would be very handy for me so despite the difficulties previously posted about here I though I'd give it a try. (I am on XGS-PON with Hub 5x). As you have probably already guessed I have got precisely nowher...

Still no yodal boxes to send back my equipment

I have left virgin and I have called a number of times as I still have not got my packaging to send the equipment back, Can anyone let me know if there is a way to send this back without this as I dont want to be charged.

Contract not gone through :S

My mother accepted a contract for 250mb for £43 however this has not gone through and we have a bill for £66.73 which is stupidly high. We went back to live chat and spoke to someone at virgin media who told us everything was okay and we've have to w...

contract renewal not processed

Hi, my 18 month contract (M125) expired at the end of last year and I'm now on a rolling contract. A bit more than a month ago, I accepted the renewal deal (10GBP discount) offered through the online portal and received an order number and several co...

New contract offer not gone through

I logged on my account online last month and saw a renewal offer that i thought was too good to be true. I accepted and got 2 emails which included a pre contract and a conformation with the order reference. However the new package and price hasn't b...

New contract : Complaint

Our contract was ending and disconnected on 26th July, we were offered a n package via web sales and agreed on the 25th July.We still got disconnected and have explained to chat via WhatsApp. They got us reconnected on 31 July , but said new package ...

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