How to activate Netflix subscription via Virgin

[eyecollins]

Hi, I signed up to a new contract two weeks ago and I got the email with the link to activate my Netflix account. 

However, when I click on this link it comes up with an error 'Sorry, something’s gone wrong! We’re having some technical issues. Please try again later.' and this has happened since I got the email two weeks ago. I've tried contacting support a few times and I just get told they will sort it and send me a link - which never arrives.

[John_GS]

Hi @eyecollins 

Thanks for posting and welcome to the community. Please do in future make your own thread 🙂 this is just to ensure no work is missed.

I am sorry to hear of the Netflix issue. 

I can see from checking the system that you've raised this via call/chat and we've done the relevant back office form. This means you'll be re-emailed within 7 working days with another activation link.

You can also try logging in to your online account, then going to 'entertainment services' and seeing if there's an activation button next to the Netflix tile.

Best wishes.

[eyecollins]

Hi John, Thanks for your reply but it is with further disappointment that I have to inform you that despite contacting support and raising a complaint I still haven't heard anything from Virgin for over a week.

Can you help to resolve this issue?

Thanks, Ian

[Kath_F]

Hi eyecollins, 

Thanks for coming back to us in the Community. 

As per John's post, we can see the relevant form has already been filled out and whilst we're not able to expedite this, we can offer a temporary solution in the meantime. 

I will need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi eyecollins, 

Thanks for coming back to me via private message. I'm glad we've been able to get things sorted for you. 

If you have any further issues, you know where I am. 

Thanks,