I've just received this month's bill and seen that it had increased dramatically when looking into the specifics of the bill I've randomly had a Netflix £17.99 charge added to our account. Under the "Stream Subscriptions" section it claims "Subscription started: 14/05/2024". Firstly there is no way we added or requested this as we were on holiday at the time it says the subscription started, I am concerned some unscrupulous sales person has added this charge hoping we wouldn't notice which is very worrying that as a company you don't have controls to stop this. Secondly just to check I opened the Netflix app and isn't active on our account.
I've really struggled to try get through to anyone via contact, but looks like any contact attempts are hidden behind FAQ and 'help you self' wikis. I finally got through to whatsapp conversation which shut me down as it's now out of hours. I'm feeling very frustrated with the situation and the inability to allow your customer to contact you for support.
Could anyone please help, it would be appreciated.
Paul
