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Forum Posts

New customer with no password or area code

I signed up yesterday but yodel are sending the kit today.I need to log in but it's saying passwords wrong.I tried to reset incase it was the agent misspelling it but it's saying email is wrong too I obviously don't have a bill yet so also don't have...

Bazz3r by Joining in
  • 173 Views
  • 1 replies
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Logged out of netflix

Got netflix as part of my package. Randomly logged out of 10 months and now comes up with error message asking me to subscribe.Still have 8 months of contract remaining. Any suggestions?

mobhagat by Joining in
  • 459 Views
  • 6 replies
  • 0 kudos

Delay Disconnection Date

Hi,  Unfortunately I have had to cancel my account due to moving to a property which doesn't have Virgin available. I was able to cancel my account earlier in the month and as a result the disconnection date is 30th September (were meant to be moving...

Marsh_91 by Tuning in
  • 270 Views
  • 2 replies
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Got my email wrong and no area code

I'm new as of yesterday, not installed but trying to track the kit from youdel.It's asking me for my login details but it's saying the password is wrong.I try to reset password incase of agent error in spelling but then tells me my emails wrong, let ...

Bazz3r by Joining in
  • 181 Views
  • 1 replies
  • 0 kudos

Bereavement Transfer

Hi I completed a bereavement transfer form close to 2 weeks ago after my nan passed away. I have not heard anything back, other than the email to confirm that Virgin have received the form.I'm starting to worry now incase our service is shut down as ...

Outstanding complaint

Hii have an outstanding complaint which was opened on the 02/08/2023Customer Experience - Cable02/08/2023|Reference number:C-020823756|Status:OpenThe status still shows open ? I was assuming someone would have tried to sort this out as it came from y...

brettbrtsk by On our wavelength
  • 119 Views
  • 0 replies
  • 0 kudos

Refer a friend pending 3months now

I referred a friend over 3 months ago, we/they verified links confirming the same and they activated their account, still 3 months ago and are full virgin customers. Still waiting on promised credit to my account after waiting 12 weeks now. They have...

Ritmans by Joining in
  • 286 Views
  • 3 replies
  • 0 kudos

Welcome email not received

Hi, we signed up for Virgin Media on Sunday 24th but have not received our welcome email. Our equipment is due for delivery today but it hasn’t arrived. I can’t track our order without the information provided within the welcome email.Please can the ...

Mrssmiff by Joining in
  • 176 Views
  • 2 replies
  • 0 kudos