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Forum Posts

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Trying to stop my cancellation

I have been trying to cancel my account for the last 4 hours. I have been on hold on the phone, webchat and WhatsApp. An advisor picked up the call after being on hold for 2 hours then when I said I want to cancel they cut me off. This is terrible cu...

Help71 by • Joining in
  • 257 Views
  • 1 replies
  • 0 kudos

Have not received welcome email

Hello, I have recently enrolled in Volt Fibre Broadband M250 + 10GB SIM contract between virgin media and O2 at an O2 store on last Friday but I have not received a welcome email with account number and area code from Virgin Media so I could not regi...

JS1999 by • Joining in
  • 164 Views
  • 1 replies
  • 0 kudos

Account problems

I had a Virgin Media Account and contract which has expired. I paid the last bill on the 17th of July 2023. I started a new contract with Virgin and that was activated on the 14th July 2023. I have tried to make a new online account for my new contra...

Ben26 by • Joining in
  • 174 Views
  • 1 replies
  • 0 kudos

Renewed Contract

I have just called Virgin to renew my contract and agreed a price of £76 a month for a 1gig bundle with phone and tv. The pre contract shows the price of £76 a month but the final contract shows £101 a month. This is not what I agreed. Could someone ...

Carmz by • Tuning in
  • 243 Views
  • 1 replies
  • 0 kudos

Been charged to change my direct debit

I have just gone to change my Virgin Media direct debit bank account details. I had to pay a balance of £30 before I could so. I've made this payment (and it's come out of my bank), but it still won't let me change my details and is again asking for ...

abi184 by • Joining in
  • 203 Views
  • 1 replies
  • 0 kudos

VM Call Centre

Today I contacted the call centre based in India, as part of the security questions I was asked to provide my bank sort code which I thought was odd, speaking to the representative I informed I wish to cancel the fibre adaptor for the landline, his i...

andycabs by • Joining in
  • 240 Views
  • 2 replies
  • 0 kudos

Account Credit

I left virgin media in June and received my bill on 30th August 2023 saying I was in credit by £29.54 when can I expect this in my bank account

kaj174 by • Joining in
  • 141 Views
  • 1 replies
  • 0 kudos
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