Hi,
We have had Netflix as part of our package for several years. We moved house at the start of April and since then have not been able to access our account without being asked to setup a payment mechanism, We have contacted VM on 5 occasions and were repeatedly told by various teams that they had submitted the activation form and that we would receive an email to reactivate the account. On 4 occasions we got no email (yes we checked spam etc) , on the 5th we clicked the link and were asked to setup a payment mechanism. Speaking to supposed higher level tech team today we were told that we would have to pay separately and that VM would give us a discount on our account, REALLY??? This is the 21st century guys hardly the best customer service and very low tech!
[MOD EDIT: Subject title changed for clarity]
