How to get Netflix activation code

[Theproc]

Signed up to virgin about 2 months now. Still no sign of the Netflix account 

[David_Bn]

Thanks for reaching out to us @Theproc, and a very warm welcome to you!

Sorry to hear of the issues with the access to the Netflix account,

Can you please confirm if you have been able to set up your self-care account and when accessing the welcoming dashboard if there is an option to activate Netflix?

Thanks

David_Bn

[Theproc]

Hi. There is no option to Netflix, either in the app or through the browser

[Vikki_M]

Hi Theproc, thanks for your response. 

Just to clarify for us please, did you take a TV package with us that includes Netflix as part of that bundle deal?

Is Netflix showing on your contract email?

Please pop back to us when you can.  

[Theproc]

It was an internet deal. I asked the installation guy about it, he said they like you to pay your 1st bill 1st before activating it.

[Matthew_ML]

Does your paperwork state Netflix was included?

Normally Netflix is only included with our top tier package only.

What does your paperwork state?