Hello, my mother signed a contract in february, yesterday she received a call trying to sell her an upgrade to her contract for an extra £8 a month. She doesnt want it, repeatedly told them no, in the end says ok send us contract in email to just look at just to get them to go!. She is quite old and doesnt use email or anything so comes to me (son), it was a pre contract such as we had for the contract in february, which if i remember we agreed to online in february not just over the phone. Instead of just sending us the pre contract which they did, (which she does not want), they just put her on this new contract without her agreeing to, can someone help with this, cant get through on the phone! Cheers!
