Managing Your Account - Cable - Page 607

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Another Section 50 Consumer Rites Act 2015 Breach

3 hours so far on the phone and still on getting lied to and treated like a fool.telephoned you in march following price increaseafter an hour with a very helpful person, agreement that you would hold price increase until 13.11.2023also found out tha...

Next bill incorrect, Netflix has vanished, cannot view contract online

HelloSomething very strange is happening - I re-negotiated my Ultimate Volt package back in March. Like others, today am getting emails from Netflix saying my account has been suspended, and then another email saying what my monthly payment is from N...

Why is the Virgin Media Website so bad?

Got the same issue 8 months later. Still broken links and no ability to check fundamental things like your bill online.

Can I transfer a wifi package to a tenant?

I have recently moved out of my property and will be letting it out in a day or so. Is it possible to transfer the Virgin Media account to the new tenants?

Recently got virgin the first bill came, went to pay using the app buts already been paid.

Got my first bill the other day had a quick glance at, few days later I look and it says it’s been paid. Anyone have any experience with this?

Returning kit advice. What do I do?

I am all arranged to have Virgin Media disconnected today. What should I do with equipment, help is not clear. Presume this is some type of ruse to make some final money out of me if I fail to return equipment. Just need a number email to call. Why...

Refund not received!! They wont return my money! Horrible experience

I have disconnected my internet service with Virgin on the 31st of March 2023 by calling 03454541111, I was told by the person on the phone after calling that helped me discontinue the service that I would receive my refund after the equipment I send...

My virgin media account setup

I'm a new Virgin Media customer and trying to set up an account with My Virgin Media to get set up with the Apps and manage my account online. However, when I'm trying to create a password in the app or online I get told that the password is unaccept...

still no price increase email

my contract started end on nov 22 and still not had a price confirmation from VM either by post or email inc spam folders .when can i expect 1 as i will be leaving as i have new providers in my area offering 1 year free 1gbps up and down then after t...

Verification email expired

I've changed the email from mine to my partners but when he tried to verify, it says expired. The account shows his name but my email and there's no way to ask it be resent. Help Thanks

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