Big increase in new contract offer
I'm on basic broadband & TV and was paying £36 at the start of the contract last year. It ends in a couple of weeks so I rang retentions. First I was offered £48, then a final offer of £44 when I was put through to the UK office. That seems like a big increase (even taking annual increase into account) considering I've lost Eurosports which was one of the best features of TV. New customers are getting much bigger packages (e.g. Bigger Combo Bundle) for a lot less than £44.
Contract renewal
Hi, I renewed my contract an hour ago through the black Friday deal, everything went through but I haven't received an email to confirm and I can't find if it's in the process of getting done through my account. How long does this take or is there a place to check as I can't find it. Any thanks CraigVM offered free Netflix, now asking for Payment Method
I recently renewed my Virgin Media bundle after receiving persistent calls from their team, urging me to renew—sometimes three to four times a day. Eventually, I agreed, as the package offered good value, which included a complimentary Netflix subscription with ads. However, I've encountered a problem: Netflix has suspended my account due to a lack of a payment method. I have already contacted Virgin customer service twice, and both times I was assured that the issue would be resolved within 24 to 48 hours, but unfortunately, nothing has changed. I would greatly appreciate any assistance in resolving this matter, as I am unable to access Netflix with ads. Thank you.Disconnected despite recontract!
Earlier in October I requested to draw to an end my deal due to end 21st November to look at other options. I got a disconnection date of the 21st. fast forward a few weeks and I accepted a virgin offer for 20% off my package to stay - which I accepted. shock horror, come the 21st my services have alll been disconnected despite having signed a new contract agreement. I even have the emails confirming the contract start dates and activation dates. Planning to call when lines open but given previous customer service engagements I’m not holding my breath. Is there a virgin rep on here able to help me get this sorted as painlessly as possible. as with most, I rely on these services for work!Worst Customer Service
I have been trying to sort out my account for over 3 months and have never had such a debacle. Had 2 different contracts, spoke to numerous employees and still can't resolve basics. Thought I had it all sorted last month with another new contract but yet again Virgin promised much but delivered nothing. Spent over 2 hours on the phone that time and now just spent 40 mins then I got passed to my 3rd agent who promptly cut me off deliberately. Has anyone else ever dealt with such a poor organisation who are completely inept? So, infuriating when the staff employees cannot read previous notes or don't listen to you? Then pass you onto another agent where you have to keep on repeating yourself endlessly. Anyone from Virgin got the courtesy to try and sort this out? Rather than on of your Employees who said best thing to do was leave, I am starting to think I should have followed his advice.Online Renewal Contract
Hi, My contract was up for renewal, so using the MyVirginMedia app I accepted a renewal deal and received email confirmation with the Contract Information Sheet. I spoke to someone earlier today as I was told my account was not showing the update and he said that, as he was unable to match the deal offered online, I just needed to wait 14 days for it to appear. I then received an email this evening saying 'We'd like to talk to you as it appears that some information that we need to process your order was missing'. So I called again and the lady told me she was unable to match the online offer so she would transfer me to another team who would be able to help. Whilst on hold the call was ended by the team before I could speak to someone. Please can someone contact me urgently to resolve this issue and ensure my deal is activated. Thanks, Shannon