Contract issues
Contacted VM via online chat on 26th Sept to arrange contract renewal and agreed a new contract (£116 a month compared to previous £110) and was emailed a contract summary. This month I’ve noticed I’m being billed £219 and went into my account via app and noticed I don’t have a contract. Contacted VM via chat yesterday and although no explanation was given to why my contract wasn’t implemented I was offered a package £6 a month less than the one I thought I’d agreed to in Sept and my bill for Dec had been reduced to £120 but my bill for Dec on the app is still showing at £219 and I’ve noticed my bill for November was £164 which came out as a direct debit. The app now shows I have a new contract but get an error message when I try to download it. Am I likely to be billed £219 still in Dec and should I be seeking a refund for the over charge in Nov as it seems it was VM’s error in not implementing the contract.My contract renewal hasn't started
Hi, I got an email that my contract was coming to a end so I visited virgin media Web site and agreed to a new contract. I received two emails, one with my new contract details and including a free upgrade to sky sports hd and the second email explaining billing info etc. This was back on the 28th of November and I still havent been upgraded yet plus I got another email today 8th of December, reminding me of my contract coming to an end and to hurry and renew. I've been all over virgin media Web page and app to try and find a solution but can't. I then try to find how to contact via email or live chat which I also can't. How long does the upgrade take (last time it was within 5minutes) and how can I message them 🤷♂️Netflix Activation - infuriating company!
As many others have on this forum - I have renewed my package and as part of the upgrade I was promised free Netflix. This was on the 18th November. I have subsequently spoken multiple times to the call centre - lied to about how they will sort the problem, told multiple different things from different staff members. I have raised a complaint, stating the above. I have had a missed phone call (after requesting that contact is via email) and no closer to activation. I have told multiple staff that there is no activation button in the ‘entertainment services’ It is infuriating. I will be contacting the ombudsman in due course as I am getting no where - paying for a service I am not being provided with.
Big increase in new contract offer
I'm on basic broadband & TV and was paying £36 at the start of the contract last year. It ends in a couple of weeks so I rang retentions. First I was offered £48, then a final offer of £44 when I was put through to the UK office. That seems like a big increase (even taking annual increase into account) considering I've lost Eurosports which was one of the best features of TV. New customers are getting much bigger packages (e.g. Bigger Combo Bundle) for a lot less than £44.Contract renewal
Hi, I renewed my contract an hour ago through the black Friday deal, everything went through but I haven't received an email to confirm and I can't find if it's in the process of getting done through my account. How long does this take or is there a place to check as I can't find it. Any thanks CraigVM offered free Netflix, now asking for Payment Method
I recently renewed my Virgin Media bundle after receiving persistent calls from their team, urging me to renew—sometimes three to four times a day. Eventually, I agreed, as the package offered good value, which included a complimentary Netflix subscription with ads. However, I've encountered a problem: Netflix has suspended my account due to a lack of a payment method. I have already contacted Virgin customer service twice, and both times I was assured that the issue would be resolved within 24 to 48 hours, but unfortunately, nothing has changed. I would greatly appreciate any assistance in resolving this matter, as I am unable to access Netflix with ads. Thank you.Disconnected despite recontract!
Earlier in October I requested to draw to an end my deal due to end 21st November to look at other options. I got a disconnection date of the 21st. fast forward a few weeks and I accepted a virgin offer for 20% off my package to stay - which I accepted. shock horror, come the 21st my services have alll been disconnected despite having signed a new contract agreement. I even have the emails confirming the contract start dates and activation dates. Planning to call when lines open but given previous customer service engagements I’m not holding my breath. Is there a virgin rep on here able to help me get this sorted as painlessly as possible. as with most, I rely on these services for work!Worst Customer Service
I have been trying to sort out my account for over 3 months and have never had such a debacle. Had 2 different contracts, spoke to numerous employees and still can't resolve basics. Thought I had it all sorted last month with another new contract but yet again Virgin promised much but delivered nothing. Spent over 2 hours on the phone that time and now just spent 40 mins then I got passed to my 3rd agent who promptly cut me off deliberately. Has anyone else ever dealt with such a poor organisation who are completely inept? So, infuriating when the staff employees cannot read previous notes or don't listen to you? Then pass you onto another agent where you have to keep on repeating yourself endlessly. Anyone from Virgin got the courtesy to try and sort this out? Rather than on of your Employees who said best thing to do was leave, I am starting to think I should have followed his advice.