Firstly, you are absolutely correct, there is absolutely no loyalty to customers, but on the other hand, there is, or shouldn’t be any loyalty from customers to the supplier - it’s all purely a business transaction, they want to take as much money as they can from you each month, and you want the exact opposite; nothing personal.
But what I don’t get is the intermediate price rises - now, from what you said, you signed up some 17 months ago and hence are coming to the end of your discounted-rate period. Presumably next month, all discounts expire and you will be paying the full-whack (or would have been had you not re-negotiated) price of £92. Fine that all makes sense, when you first signed up, you would have been given a discount of £x making your monthly cost be £33 (so a discount of £59 a month, which isn't bad). In April/May of this year VM raised their prices, by quite a lot, which probably accounts for the rise from £33 to £48 - again fine, you were still getting your discount, it’s just that the base price had gone up. What I’m not sure about is where the increase to £62 this month has come from!
But still, irrelevant really, as you seem to have managed to get a deal and price that you are happy with. But was this a ‘fixed-price’ deal or a ‘fixed-discount’ deal? The reason I ask is that come April 2024, VM have already said that they will increase prices by 3.9% over and above the rate of inflation - and the new Ts and Cs, which you have agreed to as part of the new deal, prevents you from using this as an excuse to leave early without paying early disconnection fees. Of course if you are on a ‘fixed-price’ then this shouldn’t affect you, if it’s a fixed discount then it will.
