Managing Your Account - Cable - Page 524

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Delayed Installation Compensation cancelled and suddenly became overdue bill

So when the agent called me and asked me to end the complaint about delayed installation compensation, the agent told me on top of the automatic compensation I got, I don't have to pay for the first bill as goodwill gesture, to stop me from moving th...

Resolved! VAT invoice

How do I get a VAT invoice for my services?

Re: can't log in to virgin media account

Same problem for me. Password not recognised and tried resetting password and using my account details to reset. Nothing works. Unbelievable that this problem has been an issue for 3 years now!

Unable to login to myvirginmedia - still loading

Hi,Everytime I try to login to myvirginmedia (via pc or mobile, and on different browsers) it just stays loading and nothing actually happens. I see this is a common problem. And this is the second time this has happened to me. It is very annoying. P...

Resolved! Service Charge

Why does my contract say monthly service charge £53 when I pay £68 per month? Jr

Refund not received

I left virgin months ago after a terrible renewal experience- they asked me to return their kit. Cut a long story short, I’ve returned the kit, but my Virgin account still said I owed £65, and because I didn’t want impact on my credit file for not pa...

Ordered upgrade no confirmation

i ordered an upgrade to start a new contract as mine ends soon, but since the email was set wrong in my account I've got no order confirmation and it doesn't show on the app in the orders section. Is there any way for me to confirm that this has gone...

Outbound offer

I've received the following text message: Hi, it’s Virgin Media here. We have been trying to get in contact with you regarding your pending disconnection. We would love to discuss a fantastic offer with you that opens up a £16 broadband deal or up to...

Cannot sign in to Virgin Media site

Morning,I'm having trouble signing in online to my Virgin Media account in order to change my account settings. I am logged into the mobile App fine, but when trying to access the additional settings which can only be done online I'm getting the foll...

Can I return the set top box?

I just upgraded my BB and it came with a TV package and set top box, I am very happy with my BB and price, but, we do not watch TV and would like to return the 360 box so it may be of use. The last time I upgraded my BB and a tivo was part of the bun...

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