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Cunni's avatar
Cunni
Joining in
25 days ago

Terrible customer service when trying to renew

I found the virgin media customer service agent extremely rude and unprofessional when trying to renew my contract. Asking simple questions I was met with condescending replies. The information I was receiving regarding the package was very vague, and when I requested some more details before agreeing, via email, his response was down right rude. The agent was a ‘John Leoniel’ and I’ve screenshotted all the conversation to forward via a complaints web chat, or web form but both are unavailable which seems bizarre. Then to top it off the agent went ahead and cancelled , as I lost connection, without giving me any information ie disconnection date, final bill, kit return. This sort of unprofessional behaviour needs to be addressed. 

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    24 days ago

    Hi Cunni 

    Welcome to the Community Forums. 

    Sorry to hear of your poor customer experience when speaking with the team regarding your renewal. This is disappointing to hear and not the level of service we aim to provide. 

    We can certainly assist with any concerns or questions you still have regarding your disconnection should you need. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop down.