Forum Discussion

Kimberly27's avatar
Kimberly27
Joining in
26 days ago

Contract on package upgrade

I have upgraded my package online but have not received any contract. Does it mean i continue on the same contract i was on or things have changed? 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    25 days ago

    Hi Kimberly27 👋

    If you change package via My VM 👉 virg.in/myVM it can take up to 14 days to complete. (This means it may not have processed just yet!) However, you should receive contract documents ahead of any package change completing. 

    We don't generally offer support with package changes via this platform but you can get support via any of our real-time direct contact methods;

    Social Media; (Facebook, Instagram & Twitter)💻Facebook: https://www.facebook.com/virginmedia 🐤Twitter: https://twitter.com/virginmedia 📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone 📲WhatsApp:  07803089684. 

    If you do receive contract documents and the package doesn't change just let us know and we will do our best to investigate and offer further support. 

    Thanks for your patience in the meantime! 🌞