Contract upgrade issues
Our contract is up on the 30th December. We signed up and the intial 18 month deal is coming to an end. On the 27th November we logged into our account on the Virgin Media website and checked out the "upgrade deals for you". We saw one for 1gig broadband for £41.12 per month, just over £5 a month more than what we are currently paying.
We went through the order and received pre contract documents and we told to receive a new hub and the new contract would start within 7-10 days.
We've not heard a single thing since. There's no orders on our account and a few days ago I contacted the live chat team and over the course of TWO HOURS was told it can take up to 15 days for orders to be processed.
A couple of days ago we received a bill for nearly £68, as our initial contract would be carrying on. TOTALLY UNACCEPTABLE AS WE HAD ALREADY SIGNED UP TO UPGRADE!
Today I have got back onto the live chat and been called 'Richard' which shows that my messages aren't being read, my problem is t being dealt with and to add even more insult have been told that the best deal we can get is £51 a month. When the one we signed up for was £41.12.
ABSOLUTELY UNACCEPTABLE!
Yet again more cut and paste responses. Your system was at fault, not us. You sent a contract, we accepted. Virgin did not honour the contract. This goes against trading standards and can be filed with the Ombudsman because a contract exchanged between two parties (written or otherwise) must be upheld. I have decided to go to the Ombudsman and i am confident that the case will win. You cannot send a contract then decide not to honour it.
Look on Reddit for many winning cases against VM via the Ombudsman. I am shocked because i genuinely thought Virgin was one of the best if not the best and fastest internet. I wanted that Gig1 because i run a cluster of servers and 500Mb was not enough. Now im just bitter about a company i thought i could trust. They robbed me of a black Friday discount and basically laugh at you lol. City fibre has been ordered. Virgin is terrible and i will never recommend them to anyone. Word is getting round quick VM. You cannot keep treating people like this. Hopefully enough people see this and decide to take action because we are not the only ones.