I renewed my contract on 7th Feb 2025 for £36.90/mth.
I have just been charged £63.25 for the first month.
I am sure that you can understand my disappointment. Furthermore it is proving impossible to contact you about this to get it rectified.
I would be grateful if this can now put put right ASAP.
Thank you
What does your online account show?
It should explain the breakdown of costs.
Forum TeamHi gtomlin 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your contract pricing. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
![\"Scroll](\"https://community.virginmedia.com/t5/s/virgin/m_assets/components/Back_to_Top/assets/arrow-up-solid.svg?time=1734114400000\"){kind=icon}
I renewed my contract on 7th Feb 2025 for £36.90/mth.
I have just been charged £63.25 for the first month.
I am sure that you can understand my disappointment. Furthermore it is proving impossible to contact you about this to get it rectified.
I would be grateful if this can now put put right ASAP.
Thank you
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I have just been charged £63.25 for the first month.
I am sure that you can understand my disappointment. Furthermore it is proving impossible to contact you about this to get it rectified.
I would be grateful if this can now put put right ASAP.
Thank you
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It should explain the breakdown of costs.
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It should explain the breakdown of costs.
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\n Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your contract pricing. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
\n
Thanks.
\n
Sabrina
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\n Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your contract pricing. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
\n
Thanks.
\n
Sabrina
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