VAT Invoices

Hi MaxBolo 👋 Thank you for your post and welcome to the Virgin Media Community 😀

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

Hi George

Thanks for your post. I'll be happy to help get this set up for you.

I've popped you over a private message so I can take your details.

Hi HitenL, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

I've just replied to your thread here: VAT Invoices

Please make sure you are only posting once about your issue. If you need to update the thread then just reply to your original thread rather than creating a new one. We understand it's frustrating when something's not right however posting more than once about the same fault makes the boards look busier than what they actually are. It also means we could take longer to reply due to needing to sift through duplicate posts.

Have a look at my reply on the other thread and stick with that one so we keep all the information in one place. 

Thanks, 

Hi Wild1 👋 welcome to the community forum!

I will send you a PM to offer some support in getting VAT billing set up. We can also backdate this for you - please do be aware only statements for the past 4 years (48 months) can be requested and provided. But it seems like the ones you need fall within this slot! Once set up, It can take up to 10 days for backdated VAT billing to arrive. Once your VAT billing is set up, it arrives about 2 weeks after your normal bill is generated. 

You can find the PM in your Inbox 📩 in the top right corner of the page. Thanks for your patience in the meantime. 🌞

I've tried calling up to do this and they seem incapable of understanding what VAT is, why I would want a bill or that i've even payed it. 

Hi Ben, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

This is something we can sort out for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

Many thanks, 

Hi Ben, 

Thanks for sticking with me via private message. 

I'm glad I was able to get everything sorted for you. 😊

If you have any further issues, please pop back to us in the Community. 

Take care,

Hi Lucas3 

Welcome to the Community Forums. 

Only statements for the past 4 years (48 months) can be requested and provided, so depending on how long your account has been active, we may not be able to provide all the backing billing you're asking for.

We require specific billing date information for this request, which must match the dates on our side for it to be accepted. We cannot accept, for example, 2023 to 2025, or March 2023 to March 2025. We will need the full bill date as shown on the billing, so for example, 13th March 2023 to 15th March 2025. 

Please note that manual receipts cannot be sent for those statements where we have not yet received payment. We also wouldn't be able to supply VAT receipts without a VAT Registration Number. 

If you're able to provide the above, please join me in a private message so I can locate your account and pass the account security. You can see your private messages at the top of the page, in the envelope icon, or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and selecting 'Messages' from the drop-down.