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Screwed up renewal process

Tuning in

I received an offer by e-mail 0n 6/5/24 saying that if I renewed early (by 2 months) I could get £35 off my renewal price  (£67 pcm instead of £102 in July).  I had been paying just over £64 till May, so I took the offer.  Back came notification that I had signed up for £102 from May !  I raised a complaint and received a reply saying there was no trace of my £67 offer.  If I sent it to their Webteam as proof, they would honour it.  I sent an e-mail to the Webteam with the offer attached as a pdf.  I've tried 3 times now but it keeps being bounced back because the Webteam's inbox is full !  The first time I sent it to the Resolutionteam as a copy.  That did not get bounced back.  Neither did it get forwarded internally to the Webteam, I think !  I asked them to do this because of the inbox problem described.  No result except for the bot-generated contract stuff (for £102) which I received today.  Any views ?


Forum Team
Forum Team

Hey @jimbo461 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues with the renewal you are having. 😢
I will assist you on this and get this sorted out for you.

I will send a private message. 🧾

Kind regards,

Forum Team

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