Changing my contact phone number

[name1]

Trying to change my contact phone number to my new one however I keep getting the 'Sorry the changes you made were not saved, please try again' error.

Can someone assist? Thanks.

[Zach_R]

Hi @name1,

Thank you for your post and welcome to our community forums. We're here to help.

I am so sorry to hear you're having some trouble updating your information. To clarify, is this via the My Virgin Media online account? If so, can you try clearing your cache and cookies before giving it another go?

Thanks,
 

[name1]

Hi. Yes, it is via the My Virgin Media online account.

I've just cleared the cache and cookies of the site on my chrome browser, as well as my opera gx browser, however no luck - I'm still getting the 'Sorry the changes you made were not saved, please try again' error.

[Ilyas_Y]

Thanks for the reply @name1 on the forums. 👋🏼

I'll assist you further and help investigate this.
I will send a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @name1 on the forums. 👋🏼

I'm glad we have been able to update the details on the account on our end.
Let us know if you need anything else and we'll assist.

Kind regards,
Ilyas.