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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21250 Views
  • 30 replies
  • 7 kudos

Never been able to access account

I've never been able to access my account online or using the app. I just get error messages, tried forgot password etc etcSomeone from support asked me to use this form, with an alternative email address:https://my.virginmedia.com/create-profile/reg...

Cancellation

Hi, I’ve been in contact over the phone as I want to cancel may broadband package im still in my cooling down period and I’ve been cut off twice. this is appalling I’m not happy with the service or the customer service you have provided. The hub conn...

Resolved! Broadband Payment System

Hi there. I wanted to get some clarification from the community about how the bill is actually paid. For me, it says my bill date is the 22nd of march, and that it's been paid. However, when I click on "View bill", it says that the payment date is on...

Resolved! Password problem

I’m a new customer and trying to register for an account but get the error ‘You can't use that password. Please choose another.’ no matter what password I try

linzo42 by Joining in
  • 976 Views
  • 13 replies
  • 0 kudos

Resolved! moved house Contract end date is wrong.

moved house earlyer this year and my account end date is not saying i have 20 months left however it started in january 2022 and was inly for 18 months so i should only have 3 months left i would like it to change so i can give my 60 day notice accor...

joshp96 by Joining in
  • 228 Views
  • 2 replies
  • 0 kudos

Passwords

Every time I try to reset my Password on my Virgin Media account for broadband it says Link expired, can someone please help me. 

Returned equipment

I cancelled my virgin media account and returned the hub at the end of January.I have continued to get texts , e mails and how letters saying I owe £65 for not returning the hub .I spoke to customer services and gave them the tracking number which sa...

Resolved! Free LG tv gift no confirmation

Signed up by Virgin call centre 13 January and installation completed 3rd February with Volt 2 promotion for free Lg tv. Its 42 days on Saturday. Read all the rules and posts about wait 42 days etc etc.. Not received any dispatch confirmation. 14 day...